Safeguarding and Concerns
What to do if you have concerns about a child or a member of staff
Please speak to a member of staff to make us aware of your concern. Ideally, this would be a Designated Safeguarding Lead (DSL) for the relevant setting, or you can come directly to Chris Fletcher (Business and Compliance Director) 01903 785774 who oversees safeguarding for the company.
Click Here to download our Safeguarding policy
Please speak to a member of staff to make us aware of your concern. Ideally, this would be a Designated Safeguarding Lead (DSL) for the relevant setting, or you can come directly to Chris Fletcher (Business and Compliance Director) 01903 785774 who oversees safeguarding for the company.
Click Here to download our Safeguarding policy
For Littlehampton Beachstars
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Charlee Coleman is our Designated Safeguarding Lead
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For Rustington Funstars
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Crystal Ellis-Catterall is the Designated Safeguarding Lead
Lauren Gilbert Deputy Safe Guarding Lead for Beachstars & Funstars
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For Greenway Nursery and Rainbow Club
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Laura Uffindell is the Designated Safeguarding Lead
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Paula Denhart is the Deputy Designated Safeguarding Lead
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Yara Fernandez is the Deputy Designated Safeguarding Lead
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Whilst we would encourage you to share your concerns with us as a first point of contact, you can also contact West Sussex Children’s Services directly. Telephone - weekdays 9am to 5pm 01403 229900 or 5pm-9am at other times 033 022 26664 [email protected]
Our ongoing safeguarding relationship
Safeguarding is an important part of our ongoing relationship with all families. We will discuss safeguarding matters with you frequently and openly and we would encourage all families to engage in such conversations without feeling nervous. Our team are all down to earth ‘real’ people and will never judge you or feel critical about your situation. We will ask for a lot of detail when we notice injuries or unusual behaviours because that is what is in the best interests of the children. We will ask how things are at home and discuss your private life in candid terms from time to time, because it is an important part of our safeguarding duty to follow up on the things that children say and do. We have these discussions with each other all the time too because it is important, please do not be worried about having frank and honest conversations with us. Sometimes, as part of this ongoing safeguarding relationship, we will suggest other Universal Services that you might find helpful. Alternatively, we may request further support from West Sussex’s Children’s Services to provide further support and to coordinate any other services that you might need. Our full safeguarding policy can be found at the start of our Policies document in the <Aims, T&Cs and Policies> tab
Safeguarding is an important part of our ongoing relationship with all families. We will discuss safeguarding matters with you frequently and openly and we would encourage all families to engage in such conversations without feeling nervous. Our team are all down to earth ‘real’ people and will never judge you or feel critical about your situation. We will ask for a lot of detail when we notice injuries or unusual behaviours because that is what is in the best interests of the children. We will ask how things are at home and discuss your private life in candid terms from time to time, because it is an important part of our safeguarding duty to follow up on the things that children say and do. We have these discussions with each other all the time too because it is important, please do not be worried about having frank and honest conversations with us. Sometimes, as part of this ongoing safeguarding relationship, we will suggest other Universal Services that you might find helpful. Alternatively, we may request further support from West Sussex’s Children’s Services to provide further support and to coordinate any other services that you might need. Our full safeguarding policy can be found at the start of our Policies document in the <Aims, T&Cs and Policies> tab
Here is a list of useful Universal Services with weblinks:
West Sussex Safeguarding Partnership https://www.westsussexscp.org.uk/
West Sussex Family Hubs https://www.westsussex.gov.uk/education-children-and-families/find-a-family-hub/
West Sussex Schools www.westsussex.gov.uk/education-children-and-families/schools-and-colleges/
West Sussex Doctors and Medical https://www.westsussexccg.nhs.uk/
West Sussex School Nurse Text Chat Service (Mon- Fri 9-4:30, < 24hrs response time) 07312 277011
Turn2us (A Financial Support Charity) https://www.turn2us.org.uk/
West Sussex Libraries https://www.westsussex.gov.uk/libraries/
Family Support Work (A West Sussex Charity) https://www.familysupportwork.org/
NSPCC - https://www.nspcc.org.uk/
UK Council for Child Internet Safety (UKCCIS) - www.gov.uk/.../uk-council-for-child-internet-safety-ukccis
Think you know - thinkuknow.co.uk
Internet Matters - internetmatters.org
Net aware - net-aware.org.uk
Get safe online - getsafeonline.org/safeguarding-children
West Sussex Safeguarding Partnership https://www.westsussexscp.org.uk/
West Sussex Family Hubs https://www.westsussex.gov.uk/education-children-and-families/find-a-family-hub/
West Sussex Schools www.westsussex.gov.uk/education-children-and-families/schools-and-colleges/
West Sussex Doctors and Medical https://www.westsussexccg.nhs.uk/
West Sussex School Nurse Text Chat Service (Mon- Fri 9-4:30, < 24hrs response time) 07312 277011
Turn2us (A Financial Support Charity) https://www.turn2us.org.uk/
West Sussex Libraries https://www.westsussex.gov.uk/libraries/
Family Support Work (A West Sussex Charity) https://www.familysupportwork.org/
NSPCC - https://www.nspcc.org.uk/
UK Council for Child Internet Safety (UKCCIS) - www.gov.uk/.../uk-council-for-child-internet-safety-ukccis
Think you know - thinkuknow.co.uk
Internet Matters - internetmatters.org
Net aware - net-aware.org.uk
Get safe online - getsafeonline.org/safeguarding-children
Key Contact Information
The Admin Team (Selena and Chris Fletcher) are responsible for all enquiries, contact, bookings and general day-to-day business.
Email: [email protected] Telephone: 01903 785774
The setting teams cannot arrange bookings, sessions, invoices, payment or any other admin matters.
Email: [email protected] Telephone: 01903 785774
The setting teams cannot arrange bookings, sessions, invoices, payment or any other admin matters.
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Laura Uffindell is the Setting Manager for both Greenway Nursery and Rainbow Club. She can be contacted for operational matters.
[email protected] 01403 248752 |
Paula Denhart is the Deputy Manager and SENCo for Greenway Nursery. She can be contacted for operational matters and for anything related to special needs.
[email protected] 01403 248752 |
Charlee Coleman is the Setting Manager for Beachstars. She can be contacted for operational matters.
[email protected] 07570718661 |
Crystal Ellis-Catterall is the Setting Manager for Funstars. She can be contacted for operational matters.
[email protected] 07938 672162 |
Contacting us regarding Complaints and Compliments:
We strive to be at our best for the children at all times. However, sometimes things can go wrong giving cause for complaint. We always try to view this as a learning experience and are always keen to improve our provision. We have a formal Complaints and Compliments policy, with a 4-stage procedure to follow (the full text of which can be found on page 100 of our Policies document in the <Aims, T&Cs and Policies> tab). Chris Fletcher (01903 785774, [email protected]) can give guidance on this at any time.
In short: firstly, if appropriate, speak to the setting staff, such as your key worker, as a first point of complaint, asking them to raise it with the Setting Manager if necessary; secondly, if unresolved or still concerned, write to the Setting Manager who will investigate and respond within 14 days; third, If still unresolved, a meeting between the Parent, Setting Manager and a Director to ensure comprehensive resolution; fourth, if resolution cannot be found, the parent can take the matter to Ofsted who will investigate for matters relating to regulated activity. Ofsted can be contacted at any point in this process, although they do encourage families to engage with the setting’s complaints process.
We greatly appreciate it when families take the time to let us know they are happy with us, especially when this is feedback from the children. Similar to the complaints structure, parents can speak to staff at the setting, write to the Setting Manager or write to the Directors (via the Admin Team). A selection of such compliments can be found in the Gallery & Testimonials tab.
We strive to be at our best for the children at all times. However, sometimes things can go wrong giving cause for complaint. We always try to view this as a learning experience and are always keen to improve our provision. We have a formal Complaints and Compliments policy, with a 4-stage procedure to follow (the full text of which can be found on page 100 of our Policies document in the <Aims, T&Cs and Policies> tab). Chris Fletcher (01903 785774, [email protected]) can give guidance on this at any time.
In short: firstly, if appropriate, speak to the setting staff, such as your key worker, as a first point of complaint, asking them to raise it with the Setting Manager if necessary; secondly, if unresolved or still concerned, write to the Setting Manager who will investigate and respond within 14 days; third, If still unresolved, a meeting between the Parent, Setting Manager and a Director to ensure comprehensive resolution; fourth, if resolution cannot be found, the parent can take the matter to Ofsted who will investigate for matters relating to regulated activity. Ofsted can be contacted at any point in this process, although they do encourage families to engage with the setting’s complaints process.
We greatly appreciate it when families take the time to let us know they are happy with us, especially when this is feedback from the children. Similar to the complaints structure, parents can speak to staff at the setting, write to the Setting Manager or write to the Directors (via the Admin Team). A selection of such compliments can be found in the Gallery & Testimonials tab.
Ofsted
The Office for Standards in Education, Children’s Services and Skills (Ofsted) regulates and inspects early years providers in England. All children deserve the best start in life, and this independent organisation provides a quality assurance system through its inspections and reports. Ofsted works to ensure each child is given the support and guidance they need to develop and are kept safe, secure and happy during their early years. The regulatory body’s inspections are based on national standards and regulations and aim to ensure childcare providers uphold these standards and that they provide quality childcare and early learning.
We are registered on the Voluntary and Compulsory registers with the following Registration Numbers:
Greenway Nursery and Rainbow Club (Horsham): EY547561 (since 10.07.17)
Rustington Funstars: EY559585 (since 18.06.18)
Littlehampton Beachstars: 2608946 (since 06.10.2020)
Greenway Nursery School was previously registered as EY259189 prior to our forming a company, which required re-registration.
In June 2018, Greenway Nursery and Rainbow Club were inspected by Ofsted and found to be "Good".
https://files.ofsted.gov.uk/v1/file/2782493
In September 2021, Funstars were inspected by Ofsted whilst no Early Years children were in attendance. The technicalities of this report mean that it was considered that there were no children present (despite there being 30 Year 1 to Year 6 children in club) because the inspection is focussed on the Early Years Register. This meant that we were not able to be given a grading and the judgement was purely that we ‘Met’ (as opposed to ‘Not Met’) all the requirements. However, this unremarkable terminology does not reflect the excellent report, and we would encourage all those who are interested to read the details of the very flattering commentary.
https://files.ofsted.gov.uk/v1/file/50170487
The Office for Standards in Education, Children’s Services and Skills (Ofsted) regulates and inspects early years providers in England. All children deserve the best start in life, and this independent organisation provides a quality assurance system through its inspections and reports. Ofsted works to ensure each child is given the support and guidance they need to develop and are kept safe, secure and happy during their early years. The regulatory body’s inspections are based on national standards and regulations and aim to ensure childcare providers uphold these standards and that they provide quality childcare and early learning.
We are registered on the Voluntary and Compulsory registers with the following Registration Numbers:
Greenway Nursery and Rainbow Club (Horsham): EY547561 (since 10.07.17)
Rustington Funstars: EY559585 (since 18.06.18)
Littlehampton Beachstars: 2608946 (since 06.10.2020)
Greenway Nursery School was previously registered as EY259189 prior to our forming a company, which required re-registration.
In June 2018, Greenway Nursery and Rainbow Club were inspected by Ofsted and found to be "Good".
https://files.ofsted.gov.uk/v1/file/2782493
In September 2021, Funstars were inspected by Ofsted whilst no Early Years children were in attendance. The technicalities of this report mean that it was considered that there were no children present (despite there being 30 Year 1 to Year 6 children in club) because the inspection is focussed on the Early Years Register. This meant that we were not able to be given a grading and the judgement was purely that we ‘Met’ (as opposed to ‘Not Met’) all the requirements. However, this unremarkable terminology does not reflect the excellent report, and we would encourage all those who are interested to read the details of the very flattering commentary.
https://files.ofsted.gov.uk/v1/file/50170487
Safe and Healthy Use of Digital Technology
Children’s use of technology is becoming more extensive, with pre-school and primary school aged children spending more time online than ever. At GNRC we embrace digital technology and believe that children should be appropriately supported to make the most of it. Families should be aware that there are potential dangers posed by highly available inappropriate content, financial traps, predatory adults, and cyberbullying.
All families take different approaches to this, and we do not see it as our place to judge or interfere beyond ensuring all children are kept safe from harm. However, we are keen to work in partnership to support and advise any of our families in any of our settings, as much as is needed. Chris Fletcher, our Business and Compliance Director, is reasonably knowledgeable about this subject as it was his 'subject specialism' when completing his teaching degree. He is very happy to speak directly with anyone about this topic, but also offers the following general advice:
Children’s use of technology is becoming more extensive, with pre-school and primary school aged children spending more time online than ever. At GNRC we embrace digital technology and believe that children should be appropriately supported to make the most of it. Families should be aware that there are potential dangers posed by highly available inappropriate content, financial traps, predatory adults, and cyberbullying.
All families take different approaches to this, and we do not see it as our place to judge or interfere beyond ensuring all children are kept safe from harm. However, we are keen to work in partnership to support and advise any of our families in any of our settings, as much as is needed. Chris Fletcher, our Business and Compliance Director, is reasonably knowledgeable about this subject as it was his 'subject specialism' when completing his teaching degree. He is very happy to speak directly with anyone about this topic, but also offers the following general advice:
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“Password protect the App / Play Store and don’t share this password with your child. Ensure all apps on the device are appropriate for the child and cannot be used to access inappropriate content. This includes web browsers and social media apps. Create separate accounts for your children on PCs and laptops which does not have admin privileges. We can help with this.”
“Maintain regular supervision of your child when using devices independently. Talk with your child about using technology, sharing games and programs as often as possible. Avoid leaving children for lengthy periods without interacting with them. Agree rules and review them frequently as technology changes and your child grows up.” “Ensure your child is active and playing in the real world as much as possible. At the very minimum, nursery aged children should play physically active games for no less than 3 hours per day, spread out through the day. Screen time can be an important part of this (e.g. Hey Duggee with Joe Wicks, Jump-Start Jonny) but should be carefully considered to ensure your child develops a fit and healthy body.” |
If looking for further advice, you can reach Chris on 01903 785774 or [email protected]
Helpful Links
The following is a series of links to helpful guides from Internet Matters, which is an organisation founded by major internet companies to support families in keeping children safe online.
This is a very helpful collection of “How To” guides which teach parents how to set up controls for the main entertainment and search engines which their children will use.
https://www.internetmatters.org/parental-controls/entertainment-search-engines/
It is important to recognise that parental controls and content filters such as these are not 100% effective, and your child should still be supervised when using technology.
This is an information sheet on how to manage virtual playdates
https://www.internetmatters.org/wp-content/uploads/2020/04/Internet-Matters-Virtual-Play-Dates-Guide.pdf
This is an information sheet which has suggestions of some great apps for getting your children active. Please check the age ratings – they are not all suitable for nursery children.
https://www.internetmatters.org/wp-content/uploads/2019/04/Internet-Matters-Guide-Top-apps-to-get-kids-active.pdf
This is a guide for families of nursery children to support them with playing computer games
https://www.internetmatters.org/wp-content/uploads/2019/05/Internet-Matters-Guide-Gaming-advice-PreSchool.pdf
The following is a series of links to helpful guides from Internet Matters, which is an organisation founded by major internet companies to support families in keeping children safe online.
This is a very helpful collection of “How To” guides which teach parents how to set up controls for the main entertainment and search engines which their children will use.
https://www.internetmatters.org/parental-controls/entertainment-search-engines/
It is important to recognise that parental controls and content filters such as these are not 100% effective, and your child should still be supervised when using technology.
This is an information sheet on how to manage virtual playdates
https://www.internetmatters.org/wp-content/uploads/2020/04/Internet-Matters-Virtual-Play-Dates-Guide.pdf
This is an information sheet which has suggestions of some great apps for getting your children active. Please check the age ratings – they are not all suitable for nursery children.
https://www.internetmatters.org/wp-content/uploads/2019/04/Internet-Matters-Guide-Top-apps-to-get-kids-active.pdf
This is a guide for families of nursery children to support them with playing computer games
https://www.internetmatters.org/wp-content/uploads/2019/05/Internet-Matters-Guide-Gaming-advice-PreSchool.pdf