TERMS AND CONDITIONS REGARDING ADMISSIONS AND FEES
BOOKING A PLACE
GNRC admits primary-aged school children, namely children in Reception and in Years 1 to 6 inclusive. Every effort will be made to meet the sessions that parents request. Once an application form has been submitted and a child has been accepted, and provided that all financial requirements have been met, parents can be confident that that place will be reserved for the child for as long as it is required.
GNRC will establish a maximum number of places available for any one session, to ensure that we observe a safe and secure ratio between the number of children present and the number of adults caring for them, and supporting them in their play. Because of our intent to maintain effective ratios, any swapping of sessions must be carefully managed; therefore, such alterations must be requested through the admin team well in advance. Given that we are a flexible family business, we will do everything we can to help and accommodate your needs. Bookings must be on a regular weekly basis, and will be ongoing until the parent cancels (having given due notice), or until the child’s circumstances have changed. It will not be possible to book a session on a casual basis.
PROMPT PAYMENT OF FEES
Fees are invoiced termly and are payable in advance to GNRC, preferably by bank transfer. It will not be possible to pay on a casual basis or “on the day”. Please ensure that fees are paid by the date when they are due. If fees are not paid we will assume that you no longer need the place and will offer it to the next child on the waiting list. Please let us know if you would like a payment plan (we can set up a monthly payment plan or 2 instalments if your invoice is over £150 )
CANCELLATIONS AND REFUNDS
Where a permanent place is no longer required, parents are required to give GNRC at least four term-time weeks written notice (by letter or email). Any fees that have been paid beyond the notice period will be refunded in full. Similarly GNRC will give parents a minimum of four weeks’ notice if we require them to withdraw their child, except for cases of extreme inappropriate behaviour where immediate notice may be necessary (we imagine this would be highly improbable!).
In the unlikely event that GNRC cannot open for operational reasons, such as staff shortages due to illness, or extremely poor weather conditions, cancelled sessions will be refunded in full. Sessions cancelled by the parents are not refundable for any reason other than following the formal cancellation of a permanent place. There is no refund of fees in the event of your child’s absence due to illness or due to a sudden cancellation of a place.
Also refunds cannot be given if a school closes for reasons other than those notified to GNRC by the school in question well in advance, such as the 5 INSET days each school operates each academic year, or perhaps if it (the school) is used as a Polling Station on an election day; we do, however, have a Holiday Club option for these days. Deductions cannot be made if parents choose to allow their child to be temporarily absent on a residential course.
Because of our intent to maintain effective ratios between adults and children, we can only swap sessions to meet with parents' varying commitments and arrangements if space permits. bookings must be on a regular weekly basis, and will be ongoing until the parents cancels (haven given due notice), or until the child's circumstances changed. It will not be possible to book a session on a casual basis.
OPENING AND CLOSING TIMES
The Rainbow Club operates 5 days per week and for 38 weeks a year, an overall total of 190 days. School holidays, half term breaks, and other statutory bank holidays are observed, in order that the days on which the Clubs open fit in as closely as possible with West Sussex LEA school programme . No charge will be made for the 2 week Christmas period or those days in the year when a Bank Holiday falls in the week outside of school holidays, for example, Good Friday (sometimes) or Spring Bank Holiday May Day (always in a term week), nor will parents be charged for any days when we know in advance that the school will be closed, such as INSET days.
All Rainbow Club members are welcome to attend holiday clubs on days when either Trafalgar or Greenway Academy schools are closed (please note that if Trafalgar have different INSET days to Greenway we are unable to run a Holiday Club due to the nursery being in full swing). Please see the holiday club section of this website for more information on this.
ILLNESSES
If your child has suffered from sickness or diarrhoea or any other infectious or contagious complaints, please keep him or her at home until the symptoms have ceased and until the child is no longer contagious or infectious. In the event of your child being ill or unable to attend club, please let us know.
Medicines can be administered by a member of staff, witnessed by another member of staff, providing that the parent or carer gives precise details of dosage and timings, all to be recorded, dated and signed in the medical log. Medicines must be given to a member of staff, not placed in the child’s bags. As a rule of thumb, children should be kept at home while they continue to have the symptoms of an illness and until they’re feeling bouncy again – generally after about 48 hours – not only because the bug might be still contagious, though that’s very relevant especially with more serious illnesses, but because children in the early stages of recovery are almost always below par.
BEHAVIOUR, EQUAL OPPORTUNITIES AND COMPLAINTS
GNRC expects the same standards of behaviour from the children as is expected in school, particularly in terms of the respect that is shown to each other, members of staff and the club’s property. In the unlikely event of extreme or persistent cases of inappropriate behaviour, including rude or aggressive behaviour towards the staff, the Club reserves the right to notify the parent and possibly exclude that child from the Club without return of fees. Children are admitted regardless of race, colour, gender, faith, and physical or mental ability, and we encourage them to respect and value all peoples of the world; we ask for the assistance of parents in helping the children to understand this. GNRC endeavours to support children with Behavioural, Emotional and Social Conditions in making appropriate behaviour choices. Parents of children with such conditions should discuss this with the staff team on a regular basis with a view to working in partnership to manage behaviour. The safeguarding of ALL children is the highest priority at all times.
Should a parent or carer have reason to complain, please speak to a member of staff in the first instance. He or she will make every effort to resolve any problems and share the outcome with parents or carers. If necessary, the member of staff may pass the complaint to the Directors, Mr John Reilly, Mrs Helen Fletcher-Reilly or Mr Chris Fletcher. If still not satisfied with how the problem has been resolved, parents have the right to complain to Ofsted.
SAFEGUARDING YOUR CHILD
The physical safety of the children, together with their emotional and moral well-being, are our greatest priority. The Rainbow Club will bring to its operation the same standard of care that has been developed over the years in Greenway Nursery. The staff are experienced and qualified are dedicated, and are attuned to the needs of the children for whom they are responsible.
Each Setting has a Designated Safeguarding Lead, who is the Setting Manager. All concerns relating to a child should be brought to the attention of the Setting Manager at the earliest opportunity. Parents and staff must raise any concerns with the Setting Manager as they arrise, including if any unexplained marks or injuries are noticed, so that they can be investigated thoroughly.
At the end of the afternoon session, we require that all children (except Year 6 pupils) will be collected by their parents, or by the acknowledged carer, at the time previously notified; the club ends at 1800 hrs at the very latest, but parents may well elect to collect their child somewhat earlier. It is necessary that parents inform us of the time at which they plan to collect their child; if the parents themselves do not collect, then we must be notified as to the identity of the person carrying out the collection duty.
It is a firm rule of GNRC that no child, other than Year 6 children, will be allowed to walk home unattended; parents must make proper collection arrangements by an authorised person, whose identity has been previously notified to, and recorded by, GNRC staff. Year 6 children, in the spirit of fostering a certain level of independence, may be permitted by GNRC to leave the premises unescorted; but parents are required to contact the admin team (a) the Year 6 child has their permission to do so, and (b) at what time GNRC staff should allow the child to depart from the Club.
EMERGENCIES
It is vital that we have up-to-date contact details, especially mobile numbers. Should children become seriously ill whilst at club, parents are notified and expected to collect them or arrange for them to be collected at the earliest opportunity by an authorised person. However, in completing the Application form, you will be asked to consent to the following statement: “In the case of an emergency, it might be necessary to obtain urgent treatment for your child from a doctor, dentist or hospital casualty department. As delay in such circumstances is to be avoided, in the unlikely event of GNRC not being able to contact you, we ask that you give your consent thus:
In the event of a sudden illness or accident affecting my child, I agree to emergency treatment, if recommended by a doctor, including any operative treatment and/or administration of a general anaesthetic.”
OTHER HEALTH AND RELATED MATTERS
By signing the Application form for the Rainbow Club, parents agree to these terms and conditions, including that
Also by signing the Application form parents will be agreeing to the following conditions,
unless they specifically note on the application form that a particular clause is unacceptable:
BOOKING A PLACE
GNRC admits primary-aged school children, namely children in Reception and in Years 1 to 6 inclusive. Every effort will be made to meet the sessions that parents request. Once an application form has been submitted and a child has been accepted, and provided that all financial requirements have been met, parents can be confident that that place will be reserved for the child for as long as it is required.
GNRC will establish a maximum number of places available for any one session, to ensure that we observe a safe and secure ratio between the number of children present and the number of adults caring for them, and supporting them in their play. Because of our intent to maintain effective ratios, any swapping of sessions must be carefully managed; therefore, such alterations must be requested through the admin team well in advance. Given that we are a flexible family business, we will do everything we can to help and accommodate your needs. Bookings must be on a regular weekly basis, and will be ongoing until the parent cancels (having given due notice), or until the child’s circumstances have changed. It will not be possible to book a session on a casual basis.
PROMPT PAYMENT OF FEES
Fees are invoiced termly and are payable in advance to GNRC, preferably by bank transfer. It will not be possible to pay on a casual basis or “on the day”. Please ensure that fees are paid by the date when they are due. If fees are not paid we will assume that you no longer need the place and will offer it to the next child on the waiting list. Please let us know if you would like a payment plan (we can set up a monthly payment plan or 2 instalments if your invoice is over £150 )
CANCELLATIONS AND REFUNDS
Where a permanent place is no longer required, parents are required to give GNRC at least four term-time weeks written notice (by letter or email). Any fees that have been paid beyond the notice period will be refunded in full. Similarly GNRC will give parents a minimum of four weeks’ notice if we require them to withdraw their child, except for cases of extreme inappropriate behaviour where immediate notice may be necessary (we imagine this would be highly improbable!).
In the unlikely event that GNRC cannot open for operational reasons, such as staff shortages due to illness, or extremely poor weather conditions, cancelled sessions will be refunded in full. Sessions cancelled by the parents are not refundable for any reason other than following the formal cancellation of a permanent place. There is no refund of fees in the event of your child’s absence due to illness or due to a sudden cancellation of a place.
Also refunds cannot be given if a school closes for reasons other than those notified to GNRC by the school in question well in advance, such as the 5 INSET days each school operates each academic year, or perhaps if it (the school) is used as a Polling Station on an election day; we do, however, have a Holiday Club option for these days. Deductions cannot be made if parents choose to allow their child to be temporarily absent on a residential course.
Because of our intent to maintain effective ratios between adults and children, we can only swap sessions to meet with parents' varying commitments and arrangements if space permits. bookings must be on a regular weekly basis, and will be ongoing until the parents cancels (haven given due notice), or until the child's circumstances changed. It will not be possible to book a session on a casual basis.
OPENING AND CLOSING TIMES
The Rainbow Club operates 5 days per week and for 38 weeks a year, an overall total of 190 days. School holidays, half term breaks, and other statutory bank holidays are observed, in order that the days on which the Clubs open fit in as closely as possible with West Sussex LEA school programme . No charge will be made for the 2 week Christmas period or those days in the year when a Bank Holiday falls in the week outside of school holidays, for example, Good Friday (sometimes) or Spring Bank Holiday May Day (always in a term week), nor will parents be charged for any days when we know in advance that the school will be closed, such as INSET days.
All Rainbow Club members are welcome to attend holiday clubs on days when either Trafalgar or Greenway Academy schools are closed (please note that if Trafalgar have different INSET days to Greenway we are unable to run a Holiday Club due to the nursery being in full swing). Please see the holiday club section of this website for more information on this.
ILLNESSES
If your child has suffered from sickness or diarrhoea or any other infectious or contagious complaints, please keep him or her at home until the symptoms have ceased and until the child is no longer contagious or infectious. In the event of your child being ill or unable to attend club, please let us know.
Medicines can be administered by a member of staff, witnessed by another member of staff, providing that the parent or carer gives precise details of dosage and timings, all to be recorded, dated and signed in the medical log. Medicines must be given to a member of staff, not placed in the child’s bags. As a rule of thumb, children should be kept at home while they continue to have the symptoms of an illness and until they’re feeling bouncy again – generally after about 48 hours – not only because the bug might be still contagious, though that’s very relevant especially with more serious illnesses, but because children in the early stages of recovery are almost always below par.
BEHAVIOUR, EQUAL OPPORTUNITIES AND COMPLAINTS
GNRC expects the same standards of behaviour from the children as is expected in school, particularly in terms of the respect that is shown to each other, members of staff and the club’s property. In the unlikely event of extreme or persistent cases of inappropriate behaviour, including rude or aggressive behaviour towards the staff, the Club reserves the right to notify the parent and possibly exclude that child from the Club without return of fees. Children are admitted regardless of race, colour, gender, faith, and physical or mental ability, and we encourage them to respect and value all peoples of the world; we ask for the assistance of parents in helping the children to understand this. GNRC endeavours to support children with Behavioural, Emotional and Social Conditions in making appropriate behaviour choices. Parents of children with such conditions should discuss this with the staff team on a regular basis with a view to working in partnership to manage behaviour. The safeguarding of ALL children is the highest priority at all times.
Should a parent or carer have reason to complain, please speak to a member of staff in the first instance. He or she will make every effort to resolve any problems and share the outcome with parents or carers. If necessary, the member of staff may pass the complaint to the Directors, Mr John Reilly, Mrs Helen Fletcher-Reilly or Mr Chris Fletcher. If still not satisfied with how the problem has been resolved, parents have the right to complain to Ofsted.
SAFEGUARDING YOUR CHILD
The physical safety of the children, together with their emotional and moral well-being, are our greatest priority. The Rainbow Club will bring to its operation the same standard of care that has been developed over the years in Greenway Nursery. The staff are experienced and qualified are dedicated, and are attuned to the needs of the children for whom they are responsible.
Each Setting has a Designated Safeguarding Lead, who is the Setting Manager. All concerns relating to a child should be brought to the attention of the Setting Manager at the earliest opportunity. Parents and staff must raise any concerns with the Setting Manager as they arrise, including if any unexplained marks or injuries are noticed, so that they can be investigated thoroughly.
At the end of the afternoon session, we require that all children (except Year 6 pupils) will be collected by their parents, or by the acknowledged carer, at the time previously notified; the club ends at 1800 hrs at the very latest, but parents may well elect to collect their child somewhat earlier. It is necessary that parents inform us of the time at which they plan to collect their child; if the parents themselves do not collect, then we must be notified as to the identity of the person carrying out the collection duty.
It is a firm rule of GNRC that no child, other than Year 6 children, will be allowed to walk home unattended; parents must make proper collection arrangements by an authorised person, whose identity has been previously notified to, and recorded by, GNRC staff. Year 6 children, in the spirit of fostering a certain level of independence, may be permitted by GNRC to leave the premises unescorted; but parents are required to contact the admin team (a) the Year 6 child has their permission to do so, and (b) at what time GNRC staff should allow the child to depart from the Club.
EMERGENCIES
It is vital that we have up-to-date contact details, especially mobile numbers. Should children become seriously ill whilst at club, parents are notified and expected to collect them or arrange for them to be collected at the earliest opportunity by an authorised person. However, in completing the Application form, you will be asked to consent to the following statement: “In the case of an emergency, it might be necessary to obtain urgent treatment for your child from a doctor, dentist or hospital casualty department. As delay in such circumstances is to be avoided, in the unlikely event of GNRC not being able to contact you, we ask that you give your consent thus:
In the event of a sudden illness or accident affecting my child, I agree to emergency treatment, if recommended by a doctor, including any operative treatment and/or administration of a general anaesthetic.”
OTHER HEALTH AND RELATED MATTERS
By signing the Application form for the Rainbow Club, parents agree to these terms and conditions, including that
- they will not knowingly supply their child with anything that contains nuts or nut products (it is very important to recognise that some children may have potentially fatal allergies to nuts or nut products)
- they will inform us promptly if their child is unable to attend the Rainbow Club for any reason
- they will keep us informed of any significant changes in circumstances that may affect the well-being of their child and will inform the Club staff as soon as any details contained in the Application form change
- they are responsible for ensuring that their child is collected at the agreed time from the club and recognise that a late collection fee will charged if applicable
- they will support the Club’s behaviour management policy and will encourage their child to adhere to the simple club rules and to respect one another
- they will pay all fees due promptly in line with our policy regarding fees and admissions, accepting the fact that late or non-payment of fees will jeopardise their child’s attendance at the Rainbow Club
Also by signing the Application form parents will be agreeing to the following conditions,
unless they specifically note on the application form that a particular clause is unacceptable:
- if they wish their child to receive prescribed medicine whilst in the care of GNRC, they must complete and sign a medication authorisation form before the medicine can be administered by a member of the GNRC staff
- GNRC staff may take photographs of their child which might be used, without naming the child, for display or promotional purposes, including, possibly, in the newspapers or on the Club’s website.